JI Hotel (Wuhu Songshu Xiaozhen Honghuashan Lu Road)

The style and environment remain the same as always, and the hardware facilities of the All Seasons are very stable. However, what I want to complain about this time is the service awareness of the restaurant staff. To be more precise, the personal qualities of this waiter are too inconsistent with the quality that the All Seasons should have. I went to the restaurant for dinner at 9 o'clock in the morning. I happened to see a small round table that was empty. I thought that my family could sit together and eat and chat without disturbing the diners around us, so I said to a male waiter who was cleaning the long dining table nearby: "Hello, can you help us clean up this small round table?" Unexpectedly, this uncle waiter, who was about 50 years old, spoke very loudly and shouted in a very aggressive tone without turning his head: "Aren't there seats here? Do you have to sit there?" I was completely stunned, but I said again gently: "We want to sit here at the small round table, please clean it up." Unexpectedly, he continued to say angrily: "I will be there right away. Can't you see I am cleaning the table?" I was in a relaxed and happy mood in the morning, but I didn't expect to encounter such a violent waiter at breakfast time. I stood next to him with a plate in my hand, holding back my anger, and said: "Why are you speaking so harshly on New Year's Day?" Unexpectedly, after hearing what I said, the waiter actually started to curse. When he went to the kitchen, he continued to curse other waiters in a loud voice and with very ugly words. The sound was so loud that I could hear it while I was dining in the restaurant. In order not to affect my family's mood for the New Year, I remained silent afterwards, but silence does not mean being without principles, and silence does not mean that I have no requirements for the quality of the hotel. I can understand the hard work and difficulties of the waiters working overtime during the Spring Festival, but I have been gentle and polite throughout, without any disrespect or offense. However, what happened at the All Seasons this morning did make me feel uncomfortable during my meal. I hope that my sincere and honest description and feedback can help the hotel improve its future service quality and service concept. Finally, I would like to say to the service staff working on the front lines during the Spring Festival holiday: “Thank you for your hard work.”

All Seasons Rooms never disappoint! Clean and tidy, I slept peacefully, the soundproofing was good, it's next to the road but not noisy, and there's a great river view! The breakfast is very rich, both Western and Chinese food can satisfy the stomach, the wonton is delicious 😋The hotel service is also very good, and a souvenir (comb + pineapple cake) was given when checking out. Next time I go to Wuhu, I will stay at the All Seasons