Nishitetsu Inn Shinjuku

Nishitetsu Inn Shinjuku Reviews

Nishitetsu Inn Shinjuku

Nishitetsu Inn Shinjuku, 7 Chome-23-2 Nishishinjuku, Shinjuku Ward, Tokyo, 160-0023, JapanView Hotel Details
Nishitetsu Inn Shinjuku
Nishitetsu Inn ShinjukuNishitetsu Inn ShinjukuNishitetsu Inn Shinjuku
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Guest Reviews of Nishitetsu Inn Shinjuku

8.7/10
Very Good
354 review
Verified reviews
Location8.7
Amenities8.4
Service8.7
Cleanliness9.1
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All reviews(354)
Positive reviews(339)
Reviews with photos/video(63)
Easy to get around(47)
Awesome amenities(28)
Close to metro(24)
Convenient for shopping(22)
Perfect for business trips(19)
Small room size(19)
Would stay again(9)
Luggage delivery service(5)
Negative reviews(15)
Leong Yee Wan
Single Room - Smoking
Stayed in May 2025
Business traveler
4 review
8.0/10
Very Good
Posted on Jun 10, 2025
Good business hotel, small but guess normal for hotel in Tokyo I reposition the furniture and fit very well with 1 big luggage and hand carry. Busy hotel booked left only smoking room try to change it while I’m there but fully booked only able to change non smoking room on day 3. Internet connection not good on level 14.
Response from Property: Dear Guest,Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased that you have chosen our hotel among the many hotels in the Shinjuku area.We apologize for the inconvenience caused by poor internet connection.We will hold a meeting with our breakfast staff to share this with you. Thank you for your valuable feedback.Thank you very much for your cooperation in posting your review of Nishitetsu Inn Shinjuku.We look forward to welcoming you again.Best regards,Nishitetsu Inn Shinjuku Front Staff
Guest User
Single Room - Non-Smoking
Stayed in Apr 2025
Solo traveler
7 review
9.0/10
Great
Posted on May 4, 2025
I booked this hotel for four nights and I had a comfortable stay. Typical of hotels in Tokyo, the room is quite small at 13 sqm. but I found it to be adequate as a solo traveler. Room was spotless and the staff were courteous.
Response from Property: Thank you very much for taking the time to share your feedback. We’re pleased to hear that you had a comfortable four-night stay with us. While room sizes in Tokyo can be compact, we're glad to know it suited your needs as a solo traveler. We also appreciate your kind comments about the cleanliness of the room and the courteousness of our staff. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you again on your next visit to Tokyo.Best regards,Nishitetsu Inn Shinjuku Front Staff
Tanatan
Semi Double Room - Non-Smoking
Stayed in Feb 2025
Couple
1 review
9.0/10
Great
Posted on Mar 21, 2025
The hotel is just right next to nishi shinjuku station, overall is good, highly recommend for 2 people.
Response from Property: Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased to have received your compliments on our hotel.Our hotel is conveniently located approximately 2 minutes from Nishi-Shinjuku Station on the Tokyo Metro Marunouchi Line and 10 minutes from Shinjuku Station on all lines.Please feel free to ask the front desk for assistance in guiding you to your destination.Thank you very much for taking the time to write a review of Nishitetsu Inn Shinjuku.We look forward to welcoming you again.Nishitetsu Inn Shinjuku Front Desk
Anonymous User
Semi Double Room - Smoking
Stayed in Feb 2025
Family
12 review
10/10
Outstanding
Posted on Apr 1, 2025
Nice place to stay ,near a nice coffee place too! Near the Shinjuku streets as well
Response from Property: Thank you very much for your kind review.We're glad to hear that you enjoyed your stay with us and appreciated the convenient location near local coffee shops and the vibrant streets of Shinjuku.We hope to have the pleasure of welcoming you back again soon.Nishitetsu Inn Shinjuku Front Staff
Guest User
Semi Double Room - Smoking
Stayed in Feb 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 2, 2025
It is a good services. Breakfast is good as well. Staff members are very polite
Response from Property: Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased to hear your compliments on our staff's service.We will continue to make every effort to ensure that our guests have a pleasant stay with us.We hope that you will use our hotel again when you visit the Shinjuku area.Thank you very much for your cooperation in posting your review of Nishitetsu Inn Shinjuku.Nishitetsu Inn Shinjuku Front Desk Osanai
Kora Cle
Single Room - Smoking
Stayed in Jan 2025
Solo traveler
6 review
9.0/10
Great
Posted on Mar 13, 2025
Great accommodation for solo or business stays. Conveniently located near nishi-Shinjuku line and walkable to Shinjuku JR in 5-10mins. Quiet and peaceful at night. Convenience stores are located from below. Great value. Rooms are well equipped.
Response from Property: Thank you very much for your kind review.We’re happy to hear that you found our hotel to be a great choice for solo travelers and business stays. Our convenient location near the Nishi-Shinjuku subway line and just a short walk to JR Shinjuku Station is one of our most appreciated features.We’re also glad you enjoyed the peaceful atmosphere at night and found the convenience store downstairs helpful during your stay. It’s wonderful to know that you found the room facilities to be well-equipped and the overall value satisfying.We hope to welcome you back again soon on your next visit to Tokyo.Best regards,Nishitetsu Inn Shinjuku Front Desk
Anonymous User
Semi Double Room - Non-Smoking
Stayed in Nov 2024
Solo traveler
7 review
8.0/10
Very Good
Posted on Mar 9, 2025
The location is convenient, 2 min walk to metro station. Price is also acceptable. The only drawback is the room is small but it seems to be common in tokyo.
Response from Property: Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased that you have chosen our hotel among the many hotels in the Shinjuku area.Our hotel is located approximately 10 minutes from Shinjuku Station on all lines.The closest station is Nishi-Shinjuku Station on the Tokyo Metro Marunouchi Line, which is about a two-minute walk away.If you have large luggage or if you feel lost, we recommend that you take the Marunouchi Line from Shinjuku Station to Nishi-Shinjuku Station.We would appreciate it if you could refer to this information next time.Thank you very much for your cooperation in posting your review of Nishitetsu Inn Shinjuku.We look forward to welcoming you again.Nishitetsu Inn Shinjuku Front Desk
Guest User
Semi Double Room - Non-Smoking
Stayed in Oct 2024
Family
5 review
9.0/10
Great
Posted on Nov 29, 2024
The hotel is located in a quieter part of Shinjuku, about 10 min walk to the mega train station. A solid business hotel overall.
Response from Property: Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased to have received your compliments on our hotel.Our hotel is conveniently located approximately 2 minutes from Nishi-Shinjuku Station on the Tokyo Metro Marunouchi Line and 10 minutes from Shinjuku Station on all lines.Please feel free to ask the front desk for assistance in guiding you to your destination.Thank you very much for taking the time to write a review of Nishitetsu Inn Shinjuku.We look forward to welcoming you again.Nishitetsu Inn Shinjuku Front Desk Osanai
goheregothere
Single Room - Non-Smoking
Stayed in Mar 2025
Solo traveler
7 review
9.0/10
Great
Posted on Apr 29, 2025
This hotel is in a fantastic location! Nishitetsu Inn is surrounded by izakayas and bars , and a few rather popular ones amongst them. There are English speaking staff on duty at most times and what’s best for me personally was the self serve luggage lockers which are free to use if you are a hotel guest. Not to mention it is just under 15mins to the Shinjuku station on foot!
Response from Property: Thank you very much for your wonderful review and for choosing to stay with us at Nishitetsu Inn. We’re glad to hear that you enjoyed our convenient location, surrounded by local izakayas and bars. It's also great to know our English-speaking staff and complimentary self-service luggage lockers added comfort to your stay. We're especially glad that the short walk to Shinjuku Station was convenient for you. We truly appreciate your kind words and look forward to welcoming you back again in the future!Best regards,Nishitetsu Inn Shinjuku Front Staff
MohamedAslam
Semi Double Room - Non-Smoking
Stayed in Feb 2025
Business traveler
4 review
9.0/10
Great
Posted on Apr 2, 2025
Excellent place. Small room but superbly clean. Adequate for one person. Near to convenient store. Halal food is quite far.. nearest is Saray kebab, which is about 15 minutes walk. Grill hunter is also available, further away from Shinjuku train station. Convenient to walk to this Inn from Shinjuku train station..takes about 12 minutes (exit via west wing)
Response from Property: Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased that you have chosen our hotel among the many hotels in the Shinjuku area.Our hotel is located approximately 10 minutes from Shinjuku Station on all lines.The closest station is Nishi-Shinjuku Station on the Tokyo Metro Marunouchi Line, which is about a two-minute walk away.If you have large luggage or if you feel lost, we recommend that you take the Marunouchi Line from Shinjuku Station to Nishi-Shinjuku Station.We would appreciate it if you could refer to this information next time.Thank you very much for your cooperation in posting your review of Nishitetsu Inn Shinjuku.We look forward to welcoming you again.Nishitetsu Inn Shinjuku Front Desk
Guest User
Semi Double Room - Non-Smoking
Stayed in Feb 2025
Couple
1 review
9.0/10
Great
Posted on Apr 27, 2025
Good location, small but clean room. Service is not very flexible. I had 3 consecutive bookings, the 1st and 3rd are same room type. The 2nd is a better room type. I ask the front office to keep me in the same room, no need to move me to a better room for the 2nd booking which is just 1 night. It's more convenient for me and also for hotel, they don't lose anything. But they refused and I have to move twice during my stay. For the 3nd booking, they gave me exactly the same room of my 1st booking. I don't understand stand why they are not flexible, maybe culture difference?
Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your feedback.We are pleased to hear that you appreciated our location and found the room to be clean and comfortable. However, we sincerely apologize for the inconvenience caused by our lack of flexibility regarding your room requests.We understand that your request was made with consideration for both your convenience and the hotel's operations, and it is regrettable that we were unable to accommodate it as hoped. While there may have been constraints due to room availability and operational reasons, we recognize that our response did not meet your expectations, and we take your feedback seriously.We will share your comments with our team and review our internal procedures to ensure we can respond more flexibly to such reasonable requests in the future.We are committed to improving our service to provide a more comfortable and seamless experience for all our guests. We hope you will consider staying with us again, and we look forward to welcoming you back.Warm regards,Nishitetsu Inn Shinjuku Front Staff
JS86
Semi Double Room - Non-Smoking
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 28, 2025
A very well connected hotel in the heart of Shinjuku and the plus point was having a family mart next to the hotel. The staff did their best to make our stay comfortable and enjoyable. Very clean and refreshing rooms.
Response from Property: この度は、西鉄イン新宿をご利用頂き、誠にありがとうございます。数ある新宿エリアのホテルの中から当館をお選びいただきましたこと、大変嬉しく存じます。当館は、各線新宿駅より約10分の位置にございます。最も近い駅は、東京メトロ丸の内線の西新宿駅で、歩いて2分ほどの距離でございます。大きな荷物がある場合や、道に迷いそうな場合は、新宿駅から丸ノ内線に乗って西新宿駅までお越しいただくことをお勧めします。次回のご参考にして頂けますと幸いです。また、スタッフの対応にお褒めの言葉を頂きましたこと、大変嬉しく存じます。この度は、西鉄イン新宿のクチコミ投稿へご協力いただき、誠にありがとうございます。またのご来館をお待ち申し上げます。西鉄イン新宿 フロント 長内
Kimberley^&^
Double Room - Non-Smoking
Stayed in Nov 2024
Couple
3 review
8.5/10
Very Good
Posted on Dec 18, 2024
It's clean & have luggage storage before check in & out at their locker. M line Nishi shijuku station in just at opposite road about 500m
Response from Property: Thank you very much for your review.We’re happy to hear that you found our hotel clean and convenient, and that the luggage storage lockers were helpful before check-in and after check-out.It’s also great to know that you made good use of the nearby Nishi-Shinjuku Station on the Marunouchi Line—our location is definitely one of our strengths.We look forward to welcoming you again on your next trip to Tokyo!Best regards,Nishitetsu Inn Shinjuku Front Desk
Chi Kuen
Single Room - Smoking
Stayed in Sep 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Nov 6, 2024
It has been 10 years since my first visit in Nishitetsu Inn Shinjuku. It is always my first choice when I go to Tokyo.
Response from Property: この度は、西鉄イン新宿をご利用頂き、誠にありがとうございます。いつもご利用いただきありがとうございます。また新宿エリアにお越しの際は、当館をご利用頂けますと幸いです。西鉄イン新宿のクチコミ投稿にご協力いただき、ありがとうございました。西鉄イン新宿 フロント 長内
Jason3327
Single Room - Non-Smoking
Stayed in Oct 2024
Family
6 review
10/10
Outstanding
Posted on Dec 5, 2024
The hotel room is clean and staff is very helpful. Willing to help for transportation.
Response from Property: Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased to hear your compliments on our staff's service.We will continue to make every effort to ensure that our guests have a pleasant stay with us.Our hotel is conveniently located approximately 2 minutes from Nishi-Shinjuku Station on the Tokyo Metro Marunouchi Line and 10 minutes from Shinjuku Station on various lines.Please feel free to ask the front desk for assistance with directions to your destination.Thank you very much for taking the time to write a review of Nishitetsu Inn Shinjuku.We look forward to welcoming you again.Nishitetsu Inn Shinjuku Front Desk
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