Park Hyatt Marrakech

The hotel is slightly far away from Medina, but the area is very nice and quiet. It is suitable for a getaway or a retreat. Highly recommend to anyone that is going for a holiday.

The Park Hyatt Marrakech is an incredible hotel in terms of physical beauty (the rooms surrounding gardens lobby restaurants gym pools) and service (from checkin to checkout). I did stay at another five star hotel for my final day in Marrakesh closer to town but have to say the Park Hyatt was appreciably better in terms of design quality and especially quality of food and service. I have had the good fortune to stay at many great hotels around the world. This is near the top of my list

The service at this resort is extremely poor, especially at the restaurant and pool. When you need something, there’s rarely anyone around to help. If you do find someone, you’re often told that another staff member will assist you—but they never show up. For example, we ordered a beer and a bottle of water at the pool. After asking four different people and waiting over an hour, nothing ever arrived. We eventually had to return to our room just to get some water ourselves. It’s a shame, because the resort itself is beautiful, the food is wonderful, and the staff are friendly and polite. Unfortunately, there’s a serious breakdown in the service operation that really undermines the overall experience.

I really would like to give this Hotel 5 stars! It's a beautiful place, nice and well laid out rooms, very friendly people working there and a great pool area. However I only give it 3 stars at this time because of the totally disorganized information you get and a team not in sync. One person says one thing, and another something else - funny in the beginning but frustating after a while. Some examples where as the last two is the really low points. -First we ask if the gym is available for our kids to come along with us and the reception says that they can, then we go there and they cannot according to the guy there and they get disapointed. The next day there is a sign that says that kids under 14 should be accomplished by an adult... -There is a Hamam in the shower room in the rooms. The first guy tells us to tell them three hours before use to put it on. When we ask them the next day to start it they don't understand anything and asks if it's warm (which it was at that moment) so it was probaly on by chance or on a schedule... A couple of hours later when we tried to use it it was off again. One person also told us that they would supply stuff for it and the next that we had to buy it from the spa... -The first two days the breakfast (which was great) worked super and we had a very good guy serving us. He went of shift and the next messed all orders up and just getting a coffee took 15 minutes. We took this up with the manager and his second day was much better. -We used hotel cars three times and the second time the driver drove like a F1 driver, quite scary and almost hit a person on the way back. He just laughed when we asked him to drive slower. We took this up with the manager on duty too and got understanding. -The really bad thing is that we asked the hotel for a car for our airport ride the last morning. We discussed the time to leave and the manager on duty adviced 04.00 am and I gave them the ticket and they checked the flight number also by themself. The day after at 04.00 there were no car! They probably booked it at 04.00 pm (or not at all??) and we almost missed our flight because there were no other cars at that time. Fourtunately the guy at the night shift got the hold of a Mandarin car 45 minutes later and we just got there by time! -We were really upset and said that we wanted an explanation directly during the day from the manager. Still now at 8 pm (same day) no contact (we left 4.45 am this morning! They really owe us both an apology, explanation and some compensation for this really stressful time in the morning which was all there fault. To summerize this hotel was really good but the service and cordination in between staff needs to improve! I would love to go back but when they solved this.