Hotel Puerta America
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Madrid
Hotel Puerta America
Av. de América, 41, Madrid, Community Of Madrid, 28002, Spain
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We Price Match
Last booked 42 mins ago
Highlights
Varied breakfast
Ideal location
Lots to doAmenities
Outdoor swimming pool
Gym
Private parking
Car rentals
Bar
Restaurant
Taxi booking service
Conference room
All Amenities
Property Description
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.
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8.8/10
Very GoodThe frotntdesk spoke very good English and provided excellent service.
All 131 Reviews
Surroundings
Metro: Cartagena
(950 ft)
Metro: Avenida de América
(2250 ft)
Airport: Madrid Barajas Airport
(6.6 miles)
Train: Nuevos Ministerios Train Station
(2.4 miles)
Train: Madrid Atocha Railway Station
(3.6 miles)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
Junior Twin Suite
2 Single bed
45m² | Floor: 2-11
Has window
Free Wi-Fi
Daily housekeeping
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
15
Deluxe Room Non smoking
2 Single bed or 1 Queen bed
30m² | Floor: 2-11
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Private toilet
Daily housekeeping
Check Availability
6
Executive Suite
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Private toilet
Check Availability
1
Junior Queen Suite-Non-Smoking
1 Queen bed
45m² | Floor: 2-11
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Bathtub
Minibar
TV
Check Availability
5
Zaha Hadid Space Club
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Private toilet
Check Availability
6
Junior Suite Non smoking
2 Single bed or 1 Queen bed
45m² | Floor: 2-11
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Connecting rooms
Check Availability
Hide Room Types
Guest Reviews
8.8/10
Very Good
131 reviews
Verified Reviews- Cleanliness9.1
- Amenities8.6
- Location8.6
- Service8.8
Average for similar properties in Madrid
June Yoon Yi
April 19, 2025
I stayed here for a total of 4 nights and 5 days. This hotel was a little far from tourist attractions, but I am grateful that I was able to stay in a 5-star hotel at a good price. Scales, facilities, breakfasts, and services distinguished this hotel from four-star hotels, and staffs were exceptionally friendly. In particular, artistic architects participated in hotel construction and showed artistic interiors. Staying in a room that is comparable as a work of art was a beautiful experience of travel. I changed the room once during my stay, and the second room was perfect for both artistry and practicality in feeling like boarding a spacecraft. In the second room, I was particularly satisfied with the bathroom facilities. Also, I am especially grateful to all the staff who helped my mother, who got hurt while traveling in Toledo.
SoulfulExplorer
April 17, 2025
The design of the hotel and rooms are incredible. Each floor has a unique design based on designers and architects. Location ideal for me and enjoyed the feel of the hotel. I only wished there were more amenities in my room like a kettle.
Guest User
April 17, 2025
The hotel is far away from the city center but public transportations are nearby so pretty convenient. I traveled solo and was put in a room with 2 twin beds pushed together so I’d asked to change me to a one queen but the front desk guy said they’re all booked, although it seemed pretty empty on a Monday. The room I stayed in didn’t have a bathtub but the design was really nice with a great view. The lights were very complicated to use because they had too many things going on so sometimes the lights in the room turn on out of no where in the middle of the night extra bright. The room had cool technologies though like automatic blinds that blackout the room, vanity lights, and rainfall showers. You pretty much don’t know what kind of designs the room you get will have so it might not be for everyone who must have certain things-might be better to go with a chain brand. The room had weird things like 3 landline phones-one by the bed, one on the tv wall, and one near the toilet in case you need to order room service while pooping I guess. The hotel amenities like the pool were closed and chairs were covered and certain areas seemed rundown for a 5-star hotel. Overall, ok experience.
Guest User
May 3, 2025
The frotntdesk spoke very good English and provided excellent service.
Pablo
May 18, 2025
Disappointing to say the least. Definitely not a 5 star hotel.
The so-called "design" hotel is just a con to begin with. Very standard room, nothing remarkable.
Room service was dismal. Awful. I was told I could scan a QR code to ser the menu. It didn't work. I tried calling reception. No reply. I went down to reception, after a while they took the order, a simple pizza.
I waited an hour, it didn't come. I just went to sleep. I gave up as I was fed up. Then they knocked at the door. Almost 3am. Hey. Pizza is ready! 30 euros.
Waste of 30 euros as of course I didn't eat it at that time. I was so fed up with the general service I didn't even complain at check-out, even though I shouldn't pay for that. I'll try over email.
Standard facilities. Swimming pool wasn't open. "Observatory" (skydeck) wasn't open.
Alan K. Ho
May 13, 2025
A very good hotel but some hotel facilities are not qualify for 5 stars rating.
But good location with subway station nearby, good services and good breakfast.
All hotel staffs are friend and willing to help !
Guest User
May 12, 2025
- the hotel is in a living area and a bit away from the city center, but there is a metro station in front of the hotel
- the room was a bit outdated, the carpet was dirty
- friendly staff
Anonymous User
November 17, 2024
A interesting Hotel with each floor featured by a designer, worth for a try.
Guest User
January 6, 2025
Such a good view
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Gym
Private parking
Additional charge
Car rentals
Bar
Restaurant
Taxi booking service
Conference room
Additional charge
Multi-function room
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Free
Outdoor swimming pool
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, €26.00 (approx. $29.54) Daily. Reservation not possible
Private parking
Additional charge
Transportation
Taxi booking service
Car rentals
Front Desk Services
Currency exchange
Tour and ticket booking service
Safe at front desk
Luggage storage
Free
Wake-up call
Concierge service
24-hour front desk
Languages Spoken
English
French
German
Italian
Spanish
Food & Drink
Bar
Room service
Snack bar
Alcohol-free rooms (on request)
Health & Wellness
Gym
Beauty and makeup
Public Areas
Elevator
No smoking in public areas
Garden
Cleaning Services
Laundry service (on-site)
Additional charge
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Clothes steamer
Facilities for Children
Childcare service
Additional charge
Business Services
Conference room
Additional charge
Fax/copying service
Wedding service
Multi-function room
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & Security
First aid room
CCTV in public areas
First aid kit
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Continental, Gluten-free, Vegan, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | €12.50 (approx. $14.21) per person |
Adult | Buffet:€30.00 (approx. $34.09) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2005
- Renovated: 2017
- Number of Rooms: 315
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.